Refund Policy

1. Eligibility for Refunds:

You are eligible for a refund if you meet the following criteria:

• The item is returned within [15 business days] of purchase.
• The item is unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase, such as a receipt or order confirmation, is provided.

2. Policy Restrictions :

• Returned items must be in their original, undamaged packaging.
• We are not able to honor requests for product exchanges .
• We do not accept returns on products that have been mixed or blended with other ingredients. Refunds will only be issued for the product that is returned in the original form that they were purchased in.
• Purest Botanical will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.
• Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

3. Refund Process:

To initiate a refund, please contact our customer service team at [email protected]/(+234)7040863140.
Provide your order number and reason for the return.
Our team will guide you through the return process and provide you with a return authorization if applicable.
Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.

4. Refund Timeline:

Please allow [15 business days] for your refund to be processed after we receive the returned item.
The timing of when the refund appears in your account may vary depending on your financial institution.

5. Shipping Costs:

Shipping costs associated with the initial purchase are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error or a defective product.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately.
We will arrange for a replacement or offer a full refund, including shipping costs.

7. Policy Updates:

Purest Botanical reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For further inquiries or assistance, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority.