Return Policy

At Purestbotanical.com, our mission of providing high-quality African raw botanicals, cold-pressed oils, tinctures, herbal mixtures and other botanical products is based on the satisfaction of our customers, which is achieved through ethical and organic integrity in sourcing.

1. Overview

Purestbotanical.com knows that a customer might have the need to resend a product. Although specific product-based return guidelines are not publicly defined on the primary site, the fact that there is a section about the Refund Policy is some indication that returns and refunds are a recognized element of our customer service ethic. Customers should read the Refund Policy page and contact the customer support team to get instructions on how to return or get a refund.

2. Return Eligibility

Though there are no specific timelines and conditions specified on the available pages, standard return eligibility usually consists of the following requirements regarding most botanical and natural product sellers such as Purestbotanical.com:

• The product should be in original condition and packaging.
• The buyer should not use or damage items.
• Return must take place in a reasonable time after delivery.

Customers must have evidence of purchase and order confirmation to be eligible. When precise time windows and condition requirements are concerned, it is highly recommended to reach support and send back any product.

3. Initiating a Return

To start a return request:

1. Email Customer Support: You can email the support team at the address presented on the site, usually below Contact Us.
2. Give Order Information: Include order number, particulars about the item(s) that is to be returned and the purpose of the return.
3. Send the item Back: The instructions will be provided on how to send the item back and the shipping or pickup instructions will be provided in case of an option.

Purestbotanical.com might demand pictures or other information in the event the product was damaged or wrong.

4. Refund Processing

The refunds are made when the returned product is received and inspected. The manner of issuing refunds may incorporate:

• Original Payment Method: The methods of card/debit card, online payment refund is returned to the card or account of original payment.
• Alternate Credit: Store credit could be given, in case of purchases in the future.

The processing time can be spent differently in direct proportion to the mode of payment and bank regulations.

5. Contact Information

Customers are encouraged to contact the Purestbotanical.com team and are to use the official contact information provided on the Contact Us page of this site to obtain individual assistance regarding all returns and refund matters.